Website use and enquiries

Website terms

These terms explain how the website may be used, what happens at the initial enquiry stage and when a separate client contract begins.

Last reviewed: 29 September 2026

About these terms

This website is operated as Better Business Websites.

These terms apply to the public website and its initial enquiry journey. A paid client project is governed by its own written scope, fees, responsibilities and contractual terms.

By using the website, you agree to use it lawfully and in accordance with these terms.

Website information and professional decisions

The website describes the approach, services and experience of Better Business Websites so a business can judge whether a conversation may be useful.

Website content is general information. It is not legal, accounting, tax or other regulated professional advice, and it is not a guarantee of a particular commercial, search, accessibility or performance result.

Reasonable care is taken over the content, but every business, website, market and technical environment is different. Decisions should not be based solely on general website content where advice specific to the circumstances is required.

When a client contract begins

An enquiry, acknowledgement, preliminary exchange or discussion of possible work is an exploratory stage and does not create a contract or oblige either party to proceed.

A client project begins when the relevant parties agree the written scope, price, responsibilities and applicable project terms.

Indicative prices, timings and service descriptions on the website are starting points rather than binding quotations. A written proposal or estimate may change after the real scope, technical condition and dependencies are understood.

Acceptable use

Website Health Check

The checker is intended for ordinary public websites. Submit only a public website you are entitled to ask the service to inspect. It reads public responses only and does not authenticate into private areas. Its automated observations are limited technical signals, not a certification, security audit, accessibility audit, legal opinion, SEO guarantee or promise of commercial, search or performance results.

The service may reject unsafe, private, malformed, unsupported or rate-limited targets, and caching and operational limits may apply. Do not use the checker to probe private networks or internal services or to evade technical limits.

You must not use the website to:

  • break the law or encourage unlawful activity;
  • send malicious, deceptive, abusive or knowingly false material;
  • introduce malware or other harmful code;
  • attempt unauthorised access to the website, hosting account or private systems;
  • interfere with availability, security or normal operation;
  • circumvent form protections or submit automated spam; or
  • collect or reuse website content or personal information unlawfully.

Access may be restricted where reasonably necessary to protect the website, its visitors or its service providers.

Intellectual property

Unless stated otherwise, website text, design, branding, graphics and original materials are owned by or licensed to Better Business Websites.

You may view the website and save or print reasonable extracts for your own internal business reference. You must not republish, sell, present as your own, systematically extract or commercially reuse substantial website content without permission, except where the law permits it.

Client names, screenshots, logos and third-party materials remain the property of their respective owners and are used only where permission or another lawful basis exists.

Responsibility and liability

To the fullest extent permitted by law, Better Business Websites is not responsible for loss caused by relying on general website content without obtaining advice appropriate to the circumstances, or for loss caused by events outside reasonable control.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.

Privacy and communications

Personal information submitted through the website is handled as explained in the privacy notice.

Please keep passwords, confidential case material, special- category information and unnecessary personal information out of the enquiry form and ordinary email.

Email and internet communications cannot be guaranteed to be completely secure. If sensitive project information later needs to be exchanged, an appropriate method should be agreed first.

Changes and governing law

These website terms may be updated when the services, website or legal requirements change. The review date at the top of the page will show when the published terms were last reconsidered.

These terms are governed by English law. The courts of England and Wales will have jurisdiction, subject to any mandatory rights or rules that apply in a particular case.